Grievance Redressal Mechanism

We are committed to resolving your concerns in a fair, transparent and time-bound manner.

Level 1: Customer Support

Register your complaint through Email, Phone, Website or Written Communication.

The Customer who intends to file a complaint, may file their Complaint with the Company by using any of the following channels between 10:00 a.m. to 5:30 p.m. on Monday to Friday (Except Public Holiday) and furnishing the complete details in relation to such complaints.

Complaint Registration Channels:
  1. Register the Complaint in a complaint register / complaint box, which is available at the Registered Office and all regional / branch offices of the Company.
  2. Email at grievance@ardentcapital.in
  3. Helpline No. +91 82204 33381
Important Note:

Customercare@ardentcapital.in - This email id shall be used only for operational activities for sending welcome letters, issue NOC, Foreclosure letters by the Operational Department. Customers may send mail to this id for requests relating to documents or inquiries regarding loan accounts.

Once the Complaint is Registered through the proper channel, the Customer will receive the acknowledgement mail along with the Customer Complaint Number which shall be mentioned in the further communication for easy identification.

Level 2: Grievance Redressal Officer (GRO)

If the Complaint is not resolved within 15 working days or Customer is not satisfied with the response or the solution provided, the Customer may approach the Grievance Redressal Officer (GRO).

Mr. A. Manikandan – Grievance Redressal Officer

Write to Email id: GRO@ardentcapital.in

OR Write to Physical Address:

Grievance Redressal Officer, Ardent Capital Private Limited, N.No.55 (O.No.32), 3rd Floor, Ambica complex, N.S.K. Salai (Arcot Road), Kodambakkam, Chennai - 600 024, Tamil Nadu.

Important Note: Customer has to mention the Complaint ID number while escalating to the next level.

Level 3: Reserve Bank of India - Integrated Ombudsman Scheme, 2021

In case, the Complaint is not resolved within 30 working days from the date of filing of the Complaint or the Customer is not satisfied with the response or the resolution provided to the Customer by the Company, the customer may appeal under RESERVE BANK OF INDIA INTEGRATED OMBUDSMAN SCHEME, 2021.

For more details, refer to: https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf

RBI Consumer Education and Protection Cell:

The Officer In-Charge
Consumer Education and Protection Cell,
RESERVE BANK OF INDIA
Fort Glascis, Rajaji Salai, Chennai – 600 001.

Phone Number: 044 – 25392412
Email: cepc.chennai@rbi.org.in

RBI Centralised Receipt and Processing Centre (CRPC):

The Officer In-Charge
Centralised Receipt and Processing Centre (CRPC),
RESERVE BANK OF INDIA Central
Vista, Sector -17, Chandigarh - 160 017.

Toll Free Number: 14448
(Between 9.30 a.m. to 5.15 p.m.)
Email: crpc@rbi.org.in